Refund and Returns Policy

At TEXAVENT LLC, we are committed to providing high-quality shoes and a positive shopping experience. If for any reason you are not completely satisfied with your purchase, our Refund and Returns Policy is here to help.

1. Returns

We accept returns under the following conditions:

  • Items must be returned within 30 days of the purchase date.
  • Items must be unused, unworn, and in their original packaging with all tags attached.
  • Sale or clearance items are non-returnable unless they arrive damaged or defective.

To initiate a return, please contact us at Wilaiwann@texaventshoes.com or call 210-712-1595 for return instructions.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be issued to the original method of payment.
  • Refund processing time is typically 5–10 business days, depending on your payment provider.

Please note:

  • Shipping costs are non-refundable, unless the return is due to a defect or error on our part.
  • If your item is deemed ineligible for return (e.g., used or damaged by the customer), it will not be refunded.

3. Exchanges

If you would like to exchange an item (e.g., for a different size or color), please follow the same process as a return. Once we receive the original item, we will ship the replacement if it is in stock. If the replacement is unavailable, we will issue a refund.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at Wilaiwann@texaventshoes.com or call 210-712-1595 with the following information:

  • Your order number.
  • A description of the issue.
  • Photos of the damaged or defective item.

We will arrange for a replacement or refund at no additional cost to you.

5. How to Return an Item

  1. Contact Us: Email us at Wilaiwann@texaventshoes.com or call 210-712-1595 to request a return authorization.
  2. Package the Item: Securely pack the item in its original packaging, including any documentation or receipts.
  3. Ship the Item: Send the item to the following address:
    TEXAVENT LLC
    1821 Far Gallant Dr
    Austin, TX 78746

You are responsible for return shipping costs unless the return is due to a defect or error on our part.

6. Non-Returnable Items

The following items cannot be returned or refunded:

  • Shoes that have been worn, altered, or damaged by the customer.
  • Sale or clearance items (unless damaged or defective).
  • Gift cards.

7. Contact Us

If you have any questions about our Refund and Returns Policy, or need assistance with your order, please reach out to us:

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